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Returns & Exchanges
At Whisky-Online Shop, we want you to be completely satisfied with your purchase. If your bottle arrives damaged or is not as described, you can return it within 14 days of receipt for a full refund or exchange.
1
Contact Customer Support
Email our team with your order number and photos of the item to initiate a return authorization.
2
Secure Packaging
Carefully repack the bottle in its original transit packaging to ensure it remains protected during the return journey.
3
Ship the Item
Affix the provided return label and drop the package off at your nearest authorized courier point.
4
Inspection and Refund
Once our specialists verify the seal and condition of the bottle, your refund will be processed within 5 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing